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Aircard 815S Monthly statistics missing
Aircard 815S unit. Firmware - NTG9X40C_11.14.08.28 Firmware Build Date - 2017/08/24 WEB App Version - AC815S-1A1NAS_03.04.59.00 Bootloader Version - NTG9X40C_11.14.08.28 On the main screen t...
Well I have an update and it confirmed my original suspicions. I finally got AT&T to send a replacement 815S after a whole lot of BS from them! I bought and installed a new SIM card with it. I brought it up before updating and the lost stat problem was still there. I performed an update to the latest software et al and brought it up. The lost stats problem is still there.
The latest SW is still 6 or more months old.
The stats are a WEB based app. It seems AT&T has decided to stop supporting the 815S even though they're still selling them to new customers. Instead they don't update the underlying software but update their WEB based app to fit all the latest devices software. Then the WEB based app breaks on the 815S.
It's just another lying game by AT&T to try forcing you to buy new Hot Spots! And of course they blame it on NetGear because NetGear would rather make AT&T happy than support their own devices!
I am in the same boat. Last year it worked perfectally. I turn off the HS in the winter when we are not RVing. This spring I turned it back on and 3 phone numbers, 4 sim cards and 2 "warranty" replacements later -- nothing.
Maybe it's time to switch over to Verizon...
ichrispod,
Don't hold your breath expecting to get any help out of AT&T. I called and discussed the new 815S with them just yesterday. They are about as interested in fixing the issue as a bull is in eating steak! More useless drivel from AT&T!
Hey NetGear,
Wgere are you at?? I sent the information you wanted but have not heard a thing from you!!
From Netgear support:
“This type of unit is engineered / customized based on the needs of an Internet Service Provider and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider which the product was obtained.”
so in short, netgear will not support the 815s. Basically F-off and talk to At&t