NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Aircard 815S Monthly statistics missing
Aircard 815S unit. Firmware - NTG9X40C_11.14.08.28 Firmware Build Date - 2017/08/24 WEB App Version - AC815S-1A1NAS_03.04.59.00 Bootloader Version - NTG9X40C_11.14.08.28 On the main screen t...
I am in the same boat. Last year it worked perfectally. I turn off the HS in the winter when we are not RVing. This spring I turned it back on and 3 phone numbers, 4 sim cards and 2 "warranty" replacements later -- nothing.
Maybe it's time to switch over to Verizon...
ichrispod,
Don't hold your breath expecting to get any help out of AT&T. I called and discussed the new 815S with them just yesterday. They are about as interested in fixing the issue as a bull is in eating steak! More useless drivel from AT&T!
Hey NetGear,
Wgere are you at?? I sent the information you wanted but have not heard a thing from you!!
From Netgear support:
“This type of unit is engineered / customized based on the needs of an Internet Service Provider and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider which the product was obtained.”
so in short, netgear will not support the 815s. Basically F-off and talk to At&t
- AT&T has finally admitted they know they have a problem with this device. However don't hold your breath since they also stated they do not plan to do a thing to fix it. So you have Netgear telling you to pound sand and go to AT&T who also tells you to pound sand. Recommendation - Don't buy any further NetGear equipment!
You've probably already done this, but check your 815S/Unite Explore system software as the most recent version fixed it for me on all three of mine.