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Forum Discussion
Aircard 815S Monthly statistics missing
Aircard 815S unit. Firmware - NTG9X40C_11.14.08.28 Firmware Build Date - 2017/08/24 WEB App Version - AC815S-1A1NAS_03.04.59.00 Bootloader Version - NTG9X40C_11.14.08.28 On the main screen t...
From Netgear support:
“This type of unit is engineered / customized based on the needs of an Internet Service Provider and can only be obtained through them. This means that the support including the replacement / return should be handled through the Internet Service Provider which the product was obtained.”
so in short, netgear will not support the 815s. Basically F-off and talk to At&t
AT&T has finally admitted they know they have a problem with this device. However don't hold your breath since they also stated they do not plan to do a thing to fix it. So you have Netgear telling you to pound sand and go to AT&T who also tells you to pound sand.
Recommendation - Don't buy any further NetGear equipment!
You've probably already done this, but check your 815S/Unite Explore system software as the most recent version fixed it for me on all three of mine.