NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Marfrank777's avatar
Marfrank777
Follower
Oct 20, 2026

AT&T approved device unlock for M6 MR6500 but left code field blank - Need help

Hello Community Moderators,

 

I have a Netgear Nighthawk M6 (MR6500) originally from AT&T. I requested a device unlock via AT&T's official portal, and it was officially APPROVED (Request Number: NUL371191446674).

 

However, due to a known glitch in AT&T's system, the email confirmation left the "Unlock Code" field completely blank. I am currently in Colombia and cannot use my local SIM card because the device screen says "Device Locked".

 

Since my support warranty is expired on MyNetgear, I am posting here hoping a Netgear Moderator can assist me in retrieving my factory unlock code. I have the proof of approval from AT&T ready.

 

* Model: MR6500

* Serial Number: 6RB531WRA6A88

* IMEI: 016026002049242

 

Thank you!

 

No RepliesBe the first to reply