AT$T provided Netgear M6500 question.

Question

AT$T has saddled my company with a Netgear M6500 as our "Broadband" internet connection. The nearest cell tower to us is almost a mile away.

I have it set as dual band because the Netgear 6100 Genie on my pc will not connect to the M6500 when it is in 5g mode. I am only 40' from the M6500.

The M6500 keeps knocking the Genie offline then reconnecting it. When it is connected I'm lucky to get .9 down and .4 up. Any suggestions on how to fix these problems besides dumping AT$T?

Thanks!

Hortence

plemans · Answer

a couple things to try and clarify
1. Is the MR6500 always powered? If so, move it to the performance plan&nbsp;
2. the Mr6500 has an ethernet port. hardwire a pc/laptop into it and check its speed. The A6100 is kind of a crappy wifi dongle so I don't always trust it. The hardwired speed from the MR6500 is going to be accurate
3. Do other devices have issues or just the PC with the a6100?

Hortense · Answer

Fired the 6100. My current wifi is the Netgear A6210.

Yes there is a desktop connected by ethernet to the M6500. Yes, the M6500 is always on and on Performance.

You didn't ask but yes, I pulled the battery off the 6500 as it wouldn't shut the hell up about it overheating..

While my connection has improved vastly (The 6210 is USB 3.0), I keep getting knocked off, reconnected and knocked off again.

I'm sure that our location dictated AT$T saddling us with the M6500 as it's cheaper than them running broadband cable down our street and we're paying them for the device over the next 4 years.

Still, we're more than a half mile away from the nearest cell tower and that cell tower has 2 large truck stops that are much closer than we are.

Thanks for the help.

Hortense

plemans · Answer

Does the hardwired desktop drop?&nbsp;
Or just the wireless a6200/a6210?
I'll be honest. We see a ton of complaints on here from netgears usb adapters. Not sure if its something with the driver, with windows, or what but there's a ton of complaints on here about them.&nbsp;
Does any of the phones connected to the hotspot have issues.&nbsp;

Hortense · Answer

Yes, the ethernet connection drops as well but not nearly at the same rate and the wifi connection.&nbsp;No one has complained to me about the phone connection.&nbsp;I wonder though, if the the Netgear wifi dongles aren't any good, where should I go to find a good one?&nbsp;Hortense&nbsp;

plemans · Answer

If the wired devices is dropping at times then you're a little caught. Is it the hotspot or is it the service. Thats harder to prove/figure out. You could always take it to a different location and connect something wired and wireless and see if it drops. that might help determine if its a service issue.&nbsp;

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AT$T provided Netgear M6500 question.

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