NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Schuwi
Jan 29, 2020Aspirant
Automatic login
785
I'm using the AirCard Smart Cradle in combination with the Aircard 785. I'm facing the following problem: I'm connected with my iphone to the Internet and everything works fine. When I leave the house and return back home it sometimes happens that I'm not automatically get connected back to the router. I can see the network, but when I try to connect it always gives an error message "wrong password", although the password is correct (same happes when I re-enter the correct password). I then switch of the AirCard Smart Cradle and the iphone then connects automatically to the Aircard 785. Then I switch on again the Cradle and the iphone automatically connects correctly - without entering the password. This happens maybe every 3rd or 4th time, so sometimes it connects as it should, sometimes it doesn't. This happens only to the iphone and also to the Samsung of my wife. All other connections, including my labtop, WLAN radio, webcams, etc. are all connected without problems.
Any idea how to solve this issue?
2 Replies
- Blanca_ONETGEAR Employee Retired
Hi Schuwi
Welcome to NETGEAR Community!
Have you tried resetting the smart cradle (DC112A)? If not, please press and hold the reset button to return the cradle to its factory settings.
Kindly provide as well the device SKU (DC112A-xxx) and firmware version.
Regards,
Blanca
Community Team- JohnPengNETGEAR Expert
Please make sure you connect all your devices to the DC112A network without AC785 docked on cradle at least once. Then check whether this resolve your issue.
Thanks
John