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Forum Discussion

Schuwi's avatar
Schuwi
Aspirant
Jan 29, 2020

Automatic login

785

I'm using the AirCard Smart Cradle in combination with the Aircard 785. I'm facing the following problem: I'm connected with my iphone to the Internet and everything works fine. When I leave the house and return back home it sometimes happens that I'm not automatically get connected back to the router. I can see the network, but when I try to connect it always gives an error message "wrong password", although the password is correct (same happes when I re-enter the correct password). I then switch of the AirCard Smart Cradle and the iphone then connects automatically to the Aircard 785. Then I switch on again the Cradle and the iphone automatically connects correctly - without entering the password. This happens maybe every 3rd or 4th time, so sometimes it connects as it should, sometimes it doesn't. This happens only to the iphone and also to the Samsung of my wife. All other connections, including my labtop, WLAN radio, webcams, etc. are all connected without problems.

Any idea how to solve this issue?

 

 

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Schuwi

     

    Welcome to NETGEAR Community!

     

    Have you tried resetting the smart cradle (DC112A)? If not, please press and hold the reset button to return the cradle to its factory settings. 

     

    Kindly provide as well the device SKU (DC112A-xxx) and firmware version. 

     

    Regards,
    Blanca
    Community Team

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert

      Please make sure you connect all your devices to the DC112A network without AC785 docked on cradle at least once. Then check whether this resolve your issue.

       

      Thanks

       

      John