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Forum Discussion

train21's avatar
train21
Aspirant
Oct 13, 2022

Cannot update MR6500 to latest firmware.

I just bought this new hotspot. It is the AT&T MR6500 M6 Pro that I bought from Bestbuy. I have issues with the ping time and jitter for some reason is messed up. This didn't happen before on my MR5100 that was also on AT&T. But for some reason it won't let me update either through the interface on the device or the web interface. I attached what the speeds on the speed test is and the ping. The speeds are good, just the ping and jitter. The firmware is on v.31.01. There is no button to check for any software update.

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Oct 13, 2022

    For AT&T MR6500, the FW upgrade is controlled by AT&T. It may push out the upgrade gradually.

     

    The latest release version should be 10.01.47.00.

     

    Thanks

    John

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Oct 13, 2022

        The release is hosted on AT&T FOTA server. You can do a manual upgrade check on the device. If it can't find the update, you have to wait.

         

        Thanks

        John