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Forum Discussion

cherg's avatar
cherg
Aspirant
Jan 12, 2020

Can't update Netgear AirCard AC790

Hello. I can't update software. Always this error.

Software Update Available
A software update is available for your hotspot. Download size: 0 KB. You may incur charges for data used during the download.

Start Download
Update Error
There was a problem updating your device. Please try again later.

How to fix?

 

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi cherg

     

    Welcome to NETGEAR Community!

     

    Please provide the current firmware version? 

     

    You may want to try a factory reset and then try again the firmware update. 

     

    Regards,
    Blanca
    Community Team

     

     

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert

      Thanks for the report. This may be a misconfiguration for the OTA upgrade.

       

      Let me check tomorrow and get back to you.

       

      Regards