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BigT1960's avatar
BigT1960
Follower
Nov 06, 2021

Changing the carrier on an MR5200

Hi,I just purchased an MR5200 mobile router and I cant get it to change carrier networks from AT&T to T-Mobile. Any help would be appreciated

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 06, 2021

    Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard


    Please use this link to the main forum product list to review and choose where to make your posts.
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 12, 2021

    Please advise what T-Mo plan you are using. Recently, we found out that some T-Mo promotion plans will not work with M5 since these plans usually tied to certain devices. Please contact T-Mo to change your plan. If you get the T-Mo SIM for their BYOD mobile hotspot plan, it will work with M5.

     

    t-mobile.com/cell-phone-plans/affordable-data-plans
    t-mobile.com/support/devices/not-sold-by-t-mobile/bring-your-own-device-byod-guide

     

    Thanks

    John