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Forum Discussion

gms63's avatar
gms63
Follower
Sep 12, 2020

Connected No Internet

My NightHawk Mobile Router was working fine a few days ago.  Now, I just get "No internet, secured" as the message on all my computers when I try to connect.

 

The firmware version is 

Nighthawk M1 NTG9X50C_12.05.05.14

 

The firmware build date is 2020/01/24

 

I have tried using the reset button.  I changed the password, and went through setup.  No change.

 

DN

1 Reply

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 06, 2020

    Hi gms63

     

    Welcome to NETGEAR Community!

     

    If you are connected to the mobile router but cannot connect to the Internet, try the following suggestions:


    • Check the display status on the LCD.
    • Make sure that network coverage is available in your area.
    • Make sure that your SIM card is active and enabled with data services.
    • Wait one to two minutes for the mobile router to initialize.
    • Confirm that your account is activated and that no other Internet connections are active.
    • Switch your mobile router off and on and restart your computer or WiFi device.

     

    Regards,
    Blanca
    Community Team