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Forum Discussion

RichardVDV's avatar
RichardVDV
Follower
Sep 06, 2022

Connection Issue

Hi Guys. New to this. I have a NightHawk 5100 attached to Telstra who is our Telco. The Nighthawk shows it is connected to 4G with strong signal but I get the message - No Internet Connection. Is there possibly a fault with the unit or is there a fix please. 

Thanks for any help - Richard

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Sep 06, 2022
    RichardVDV wrote:

    Hi Guys. New to this. I have a NightHawk 5100...

    If you are looking for similar messages, that's probably the MR5100.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 13, 2022

    Hi RichardVDV,

     

    If you are connected to the mobile router but cannot connect to the Internet, try the following suggestions:


    • Check the display status on the LCD.
    • Make sure that network coverage is available in your area.
    • Make sure that your SIM card is active and enabled with data services.
    • Confirm that your account is activated and that no other Internet connections are active.
    • Switch your mobile router off and on and restart your computer or WiFi device.

     

    Regards,
    Blanca
    Community Team