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Forum Discussion

Aspirant

Jul 22, 2019

Solved

Data usage indication

I have just updated the firmware and now the data usage indicator has stopped working. It seems this was an old problem that was fixed with a firmware update but as I have just updated and checked for updates the only option I see is factory reset. Has anyone any ideas?

Blanca_O
Jul 28, 2019
Hi Mikey1

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server.

Regards,
Blanca
Community Team

5 Replies

Blanca_O
NETGEAR Employee Retired
Jul 22, 2019
Hi Mikey1

Welcome to NETGEAR Community!

May we request the following information to assist you further:

- Exact model of your device

- Firmware version

- Where did you purchase the unit?

Please reset the device and let us know of the result.

Regards,
Blanca
Community Team
- Mikey1
  Aspirant
  Jul 23, 2019
  Hi Blanca_0
  the model is MR1100, firmware version NTG9X50C_12.06.02.00 bought from Telstra. Hope this helps.
  - Blanca_O
    NETGEAR Employee Retired
    Jul 28, 2019
    Hi Mikey1
    
    Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server.
    
    Regards,
    Blanca
    Community Team
- Mikey1
  Aspirant
  Jul 23, 2019
  Forgot to mention that I have reset unit, even left overnight with battery out but made no difference.