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Peterpoo123's avatar
Peterpoo123
Aspirant
Sep 25, 2021

Data Usage info unavailable at this time

I have a brand new Nighthawk M2, connected to Telstra.

The Data usage is not displaying. After an hour long 'conversation' with a Telstra robot/human, they say it's a Netgear issue that is work in progress.

Is this the case?

P.

2 Replies

  • ArodiD's avatar
    ArodiD
    NETGEAR Expert
    Sep 28, 2021

    Hi Peterpoo123 ,

     

    There are no issues with data usage that we are aware of.  I have just checked my Nighthawk M2 and it is displaying the data usage correctly.  Can you try rebooting the device to see if it comes back or do a factory reset on the unit.  Has there been any recent changes to your data plan?  Please also make sure the firmware is upto date by tapping Settings>Software>Check fo updates

     

    Regards,

     

    Arodi

    • Peterpoo123's avatar
      Peterpoo123
      Aspirant
      Sep 28, 2021

      Thanks for the reply.

      As it turns out, the data usage started working this morning. It is a new data plan (but I've had the device and sim card for a week). The device had been working for a week, but just wasn't showing data usage. I guess it was just Telstra getting their act together.

      Cheers.