Data usage not shown, detecting service message

It displays "Detecting Service" on the device screen

Yes device has been reset

The app was installed recently

I'll check the firmware but it does say updates are OK (same thing?)

Now the hardware is giving problems I want to use it in your docking station on a semi permanent basis. Issues are:

There is no mechanichal support or guide for the hotspot to locate so it just hangs on the electrical socket. This connection has had an intermittent problem since new, I changed the docking station and connection has failed totally so no internet through the docking station. Antenna sockets are very shallow and poor so cables keep falling out. If the hotspot is constantly docked I get messages that the battery is full, is this detremental to the battery?

I could go on!