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Forum Discussion
stetaylor955
Jun 06, 2018Aspirant
Data usage not shown, detecting service message
My 790S works fine but it constantly displays "Detecting Service" where it should display the useage. How can I fix this? Its a Big Pond device for use in UK or France
stetaylor955
Jun 12, 2018Aspirant
It displays "Detecting Service" on the device screen
Yes device has been reset
The app was installed recently
I'll check the firmware but it does say updates are OK (same thing?)
Now the hardware is giving problems I want to use it in your docking station on a semi permanent basis. Issues are:
There is no mechanichal support or guide for the hotspot to locate so it just hangs on the electrical socket. This connection has had an intermittent problem since new, I changed the docking station and connection has failed totally so no internet through the docking station. Antenna sockets are very shallow and poor so cables keep falling out. If the hotspot is constantly docked I get messages that the battery is full, is this detremental to the battery?
I could go on!
Blanca_O
Jun 14, 2018NETGEAR Employee Retired
Hi stetaylor955,
Kindly contact Big Pond to better isolate the issue for possible hardware problem.
Regards,
Blanca
Community Team
- stetaylor955Jun 14, 2018Aspirant
It is a Netgear product bought through Amazon UK. I don't know who Big Pond are?
So this is not very helpful?