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YouUseYourName's avatar
YouUseYourName
Follower
May 29, 2017

DC112A AirCard Smart Cradle - Devices have issues re-connecting to WiFi

I bought a Telstra WiFi 4GX Advanced III with an AirCard Smart Cradle back in January.   I have had no issues connecting to the 4GX Advanced III's WiFi itself, at all. I can disconnect it from the ...
Troubleshooting
Grant68's avatar
Grant68
Guide
Feb 22, 2018

I also have a Telstra WiFi 4GX Advanced III with an AirCard Smart Cradle (DC112a) and also have problems with my android phone not reconnecting to the WiFi network if I go out of range and then come back into range.  More often than not it will not reconnect. 

If I choose settings -> WiFi on my Android phone, I can see the "Netgear 48" SSID but when I touch it to connect, it says "connecting..." and then doesn't.

I have had this problem with Sony Xperia Z5 and now with Samsung Galaxy S8 phone but does not seem to be a problem with Sony Xperia Z1 tablet (though don't take it out of range very often).

The only thing that seems to work is rebooting the DC112a cradle.

I have tried to set static IP on the mobile phone but does not seem to be reliable solution.

Firmware Version  V1.0.0.32_1.0.60

Android 7.0 on the phone

Any ideas on how to solve this issue?

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Feb 28, 2018

    Hi Grant,

    I am sorry you are having connectivity issues with your cradle. I wanted to confirm that the firmware for your Telstra WiFi 4GX Advanced III & DC112a is up to date with the current firmware version.

    Also when the Telstra WiFi 4GX Advanced III is off the cradle. Does it resemble the same issue?

    Please let me know :]

     

    - Jason N

    • Grant68's avatar
      Grant68
      Guide
      Mar 01, 2018

      Hi Jason,

      DC112a cradle has Firmware Version  V1.0.0.32_1.0.60 which is apparently the latest version (I just use the 'router update' option in Advanced, Administration tab and it comes back with the message that "No new firmware version available."

      I only use the Telstra WiFi 4GX Advanced III (AirCard 810S) while it is in the cradle because I have no mobile network reception otherwise. When in the cradle it is connected to the MiMO antennnae on the building roof (this is why I have the cradle).  However I can remove the unit from the cradle and do some testing. I will get back to you on this.

      By the way the firmware in the AirCard 810S unit is also the latest version according to the update routine....

      Firmware Firmware Version: NTG9X40C_11.14.08.24

      Firmware Build Date: 2017/06/09

      Web App Version: AC810S-1TLAUS_03.03.102.25

      Bootloader Version: NTG9X40C_11.14.08.24

      Hardware Version: 1.0

      TRU-Install: PHS_TELSTRA_B4059

       

      Thanks

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Mar 01, 2018

        Hi Grant68,

        Thank you so much for the response and information. Please update me when you do further testing. :]

         

         

        - Jason N