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Forum Discussion
DC112A AirCard Smart Cradle - Devices have issues re-connecting to WiFi
I bought a Telstra WiFi 4GX Advanced III with an AirCard Smart Cradle back in January. I have had no issues connecting to the 4GX Advanced III's WiFi itself, at all. I can disconnect it from the ...
Hi Grant,
I am sorry you are having connectivity issues with your cradle. I wanted to confirm that the firmware for your Telstra WiFi 4GX Advanced III & DC112a is up to date with the current firmware version.
Also when the Telstra WiFi 4GX Advanced III is off the cradle. Does it resemble the same issue?
Please let me know :]
- Jason N
Hi Jason,
DC112a cradle has Firmware Version V1.0.0.32_1.0.60 which is apparently the latest version (I just use the 'router update' option in Advanced, Administration tab and it comes back with the message that "No new firmware version available."
I only use the Telstra WiFi 4GX Advanced III (AirCard 810S) while it is in the cradle because I have no mobile network reception otherwise. When in the cradle it is connected to the MiMO antennnae on the building roof (this is why I have the cradle). However I can remove the unit from the cradle and do some testing. I will get back to you on this.
By the way the firmware in the AirCard 810S unit is also the latest version according to the update routine....
Firmware Firmware Version: NTG9X40C_11.14.08.24
Firmware Build Date: 2017/06/09
Web App Version: AC810S-1TLAUS_03.03.102.25
Bootloader Version: NTG9X40C_11.14.08.24
Hardware Version: 1.0
TRU-Install: PHS_TELSTRA_B4059
Thanks
Hi Grant68,
Thank you so much for the response and information. Please update me when you do further testing. :]
- Jason N
Hi Jason,
It appears only to be a problem with the WiFi on the DC112a cradle (I only use the 2GHz WiFi but am guessing the same problem with 5 GHz WiFi).
When the Aircard 810s is out of the cradle my Android phone connects to the Aircard 810s WiFi OK and when I go out of range and then come back into range it reconnects to the Aircard 810s WiFi without any problems.
Hi Grant,
Have you tried doing a factory reset (the button on the back of the cradle) on the cradle? Press and hold the reset button for at least 10- 15 seconds.
- Jason N