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Forum Discussion
Solved
Disconnecting issues
I've had this problem for quite a while with this new router firmware... the router will randomly disconnect certain connections (like my game and whatsapp) for like 10-20 seconds (but the rest of th...
The firmware has to match the hardware of the modem/router (gateway) any third party firmware that controls the modems settings and allows it to work with your isp has to be support by them. Not a easy thing to find .
If you are lucky you may be able to the modem/router reflashed to a older version at a cost by netgear never heard of this before but the worst they can say is no.
You have two of them so the unit to sent them is no problem if they will do it good luck with question to them.
Have you tried the older firmware to see if the problem goes away?
Yes, I've had the same router but with an older firmware and it had no issues, the moment my ISP updated it for me the same issues came back. I'm now stuck with the same router which I cannot rollback.
Can your isp back flash the the unit to the older version that worked as their version of the firmware does not work for you?
I understand they want to keep the modems on their network the same firmware but there seems to be a issue when ot comes to your service and the older version worked.
My ISP flash firmware by connecting to my router, just like I connect to 10.0.0.138. I can't rollback because the Software Update feature is designed to only update and not rollback, so my ISP cannot do it. I've asked them before as well.
Maybe the issue can be solved by changing something in the router settings or adding a rule? It could also be a feature or default setting changed with the update, right?