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Forum Discussion

Timjford's avatar
Timjford
Follower
Mar 09, 2024

Firmware error

Firmware error, why can’t I update the firmware???

4 Replies

  • JT240Z's avatar
    JT240Z
    Luminary
    Mar 10, 2024

    Might want to give a little more detail like what product model you're talking about, what's the current firmware, who's your current carrier and how are you trying to update the firmware.

    • JT240Z's avatar
      JT240Z
      Luminary
      Mar 11, 2024

      That procedure would not work for many modem/routers discussed here as there is no support for firmware downloads for carrier labeled devices.  We still need to know more detail on which device he has.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Mar 11, 2024
        JT240Z wrote:

        That procedure would not work for many modem/routers discussed here as there is no support for firmware downloads for carrier labeled devices.

        Netgear does not provide support, including firmware, for ISP badged devices.

         

        Anyone with one of those should seek help from the ISP.