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Forum Discussion

nickel22222's avatar
Jan 04, 2019
Solved

Help crazy disconnects Netgear DC112A-100NAS

Please help I keep getting internet disconnect errors with my dc112a-100nas beast from ATT/Netgear.

 

The wifi hotspot seems to be ok but not sure.

 

How do I troubleshoot? 

 

Patrick

Device

 

Device

Model
AirCard 815S
Wi-Fi Manager
http://attwifimanager
Firmware Version
NTG9X40C_11.14.08.28
Firmware Build Date
2017/08/24
PRI Version
23112816, 02.02
Power State
Online
Current temperature
41 °C
Current voltage:
4251mV
Battery charge level
99
Battery status
Normal
Battery temperature:
39 °

Firmware

Firmware Version
NTG9X40C_11.14.08.28
Firmware Build Date
2017/08/24
Web App Version
AC815S-1A1NAS_03.04.59.00
Bootloader Version
NTG9X40C_11.14.08.28

Network Status

Network Status
Connected
Signal Strength
-39 dBm
RSRP
-70 dBm
RSRQ
-13 dB
Current radio band
LTE B12
Quality
63 dB
PS service type
LTE
Network selection mode
Auto
Country
USA
Roaming
False
Network
AT&T
MCC
310
MNC
410
LAC
12555
RAC
22
Cell ID
178722065
Channel Number
5110
MNC format
3
PLMN service error bit mask
0
IP Address
10.177.71.159
IPv6 Address
2600:0380:9449:49e3:b5be:3f77:1f7e:8b19
MTU Size
1430
  • Hi nickel22222, 

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    Regards, 
    Blanca 
    Community Team

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi nickel22222

     

    Welcome to NETGEAR Community! 

     

    Have you tried to factory reset the unit? If not, please do so. 

     

    Regards, 
    Blanca 
    Community Team

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi nickel22222, 

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

       

      Regards, 
      Blanca 
      Community Team