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Joenemba's avatar
Joenemba
Aspirant
Jun 18, 2024

HELP requested: Mobile Broadband Disconnecting

I've been using an MR6110 I got from AT&T for about a month now. Hadn't really had any issues until around 11:00 pm on June 16th. I was spammed with Confirm APN settings (Error 1028) on my device and its browser page, but it resolved itself.

It returned with a vengeance around Noon the following day, and until around 1 AM tonight (which is now, June 18th, when I'm writing this) it remained essentially absent all day. It would occasionally reconnect to the service, but be really slow speeds before disconnecting. Was on-call with AT&T for two hours trying to find a fix for it, to no avail. Factory reset, refreshed connection, everything. Sometimes, the browser page would show it connecting to a network, but not AT&Ts - Verizon, or even TMobile's network, despite the fact my SIM card is an AT&T one.

 

It's working... for now, but I'm suspicious it's going to drop out again. Could I please get some help?

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jun 24, 2024

    Hi Joenemba,

     

    How many devices are connected when you see the error code? 
    Do you have the device powered on with or without the battery? 
    Have you tried running the device without a battery while using bandwidth heavy applications?

     

    Please check the KB link below to confirm the APN Settings: 
    https://kb.netgear.com/000065793/Mobile-Hotspot-APN-Lookup

     

    Regards,
    Blanca
    Community Team

    • Joenemba's avatar
      Joenemba
      Aspirant
      Jun 29, 2024
      Hi, Blanca
      Apologies for my delay in response, the weirdest thing is it basically started working fine this entire past week, before it started cutting out this night.

      I checked APN settings, at maximum around 4 devices connect to it, and we always run it plugged in without battery. I've been to two different AT&T stores, I've replaced the SIM Card, and it still didn't fix it, but then Monday of this week it randomly started working again? And now it's stopped. Literally no clue why.

      Is it possible that I'm like, kicked off the Network by AT&T? Like my priority is low or something? Sometimes it will say that I'm connected, but not to AT&Ts Network, and say I'm on T-Mobile or Verizon.