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LB1120 Bridge Mode - No Connectivity
Hello, Trying out an LB1120 before installing across three locations as failover devices. Using AT&T and testing behind a consumer Linksys E2500 with default settings. The LB1120 works fine using...
A new firmware has been posted on the update servers that fixes the LB bridge mode issue. To update LB1120, LB1121 or LB2120 to latest Firmware log into the LB web ui and go to Settings àGeneral à Software and Reset once there select check for update and wait then simply follow onscreen instructions to update the Firmware. See below for example of how the LB2120 Firmware Info screen looks like after update. For other device just need to make sure that you are using App Version: NTG9X07C_12.09.05.27
I've opened a case with Netgear on this. I'll keep y'all up to date.
I opened a case yesterday, two cases actually. I had a terrible first attempt and complained to Netgear. I was promised that the second case would be escalated to an engineer.
During the first case, the rep denied there was any problem at all and refused to even look at this thread. When she asked me to do MAC address cloning I knew it was time to pull the rip cord.
I will be on them like white on rice today.....
pwherman73,
Thanks for the details. Where do those log entries come from and how can I get to them?
vronp and others,
If you think it will help to get more attention from NETGEAR, my existing case on this issue is # 28692510. The latest update I received this morning after continued pushing was:
"We apologize for the inconvenience. However, we do not have an ETA yet on when will the firmware be available. Once available, it will be posted on the support site. I suggest that you check the site from time to time."
If I don't find that the USG firmware update mentioned by fishforfun works for me, I am going to return my LB2120 to Amazon while I still can. I will monitor the firmware releases and this forum to see if NETGEAR fixes the issue and then I may buy more of these.
bseright, I looked at the Cradlepoint CBA850 series, and the one that includes an LTE Modem is a bit too pricey ($679 at Amazon http://a.co/5J2yOkq) for me. Since of course my time is free and the dozens of hours wrestling with this don't count. ;-)
Thanks everyone!
Here's a workaround I was able to do on a cheap Netgear router. This will likely work for everyone.
I setup the WAN port IP assignment to be DHCP. I then wrote down the IP information provided by the LB1120.
I think went back and change the WAN IP assignment to static. I filled in the IP information I recorded and fixed the netmask to be 255.255.255.0
This band-aid "fixes" the issue.
Now, here is the $64,000 question..... Is my IP number going to change? I assume yes, and if so, how often? Anybody know?
Oh, also, my ticket number on this case is 28741111 in case anybody gets someone good at Netgear support.
I'm probably moving on to a pepwave device but I'll stay involved here.....
Rudedog614 - I'm on an ubiquiti edgerouter (USG will be the same), ssh onto the router and look in /var/log/messages, directly after a restart or if you bring that interface down and back up again...
dhcpd.conf is in /etc/dhcp3
Hey Folks,
Good news. See below... I have already returned my LB1120 to Amazon and purchased a Pepwave mini BR1. I hope this will help you. I'm going to ask (again) that Netgear post here but if you have not yet opened a ticket, I recommend you do so. You can reference my ticket number from an earlier post. Also, anybody that posted a ticket number in this thread....I will put that number in my ticket as well.
Good luck. - Dave
Hello, David,
Our engineers have a potential fix for this. Can you get your IMEI number including the serial number and we will see if we can get beta firmware with fix pushed to you.
It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day!
Regards,
Bernard
Expert ID: 8333
NETGEAR L2 Support Expert