NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
LB1120 Solid Amber Light, connected, No internet
My modem worked fine until yesterday, when it started showing a solid amber power light and alternating signal strength lights in the following pattern: on, off, on, off, on. My computer and tablets are able to connect to the device but not able to connect to the internet.
I have completed the following troubleshooting protocol:
- Plugged directly into the computer via Ethernet to eliminate question of WiFi router issue
- Turned the device off and on
- Restarred my computer
- Completed a master reset by holding the reset button in for 60 seconds, and again for 10 seconds
- Disconnected and reconnected the power cord
- Removed and then reinserted the SIM card
- Contacted AT&T, received an update, verified the account is active, and AT&T was able to see that the SIM card was in fact contacting the network
- Attempted to contact the device IP address through IE and Chrome, was not able to, even after clearing the histories
I have completed the following troubleshooting protocol:
- Plugged directly into the computer via Ethernet to eliminate question of WiFi router issue
- Turned the device off and on
- Restarred my computer
- Completed a master reset by holding the reset button in for 60 seconds, and again for 10 seconds
- Disconnected and reconnected the power cord
- Removed and then reinserted the SIM card
- Contacted AT&T, received an update, verified the account is active, and AT&T was able to see that the SIM card was in fact contacting the network
- Attempted to contact the device IP address through IE and Chrome, was not able to, even after clearing the histories
1 Reply
- Having same issue now. Did you get yours resolved? If yes how?