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Forum Discussion

Tutor

May 05, 2018

LB2120: no automatic re-connect

Hello, frequently (every 24 - 30 hours) my LB2120 is losing connection (amber LED) but won't reconnect automatically although I set in the menu "reconnect automatically, always". It's set to br...

Troubleshooting

Guide

Oct 14, 2018

Same issue here

This equipement was bought to failover but it is not reliable enough

Any firmware update of beta version available ?

Blanca_O
NETGEAR Employee Retired
Oct 14, 2018
Computman

I have sent you a message. Please check your inbox.

Regards,
Blanca
Community Team
- tplustplus
  Tutor
  Oct 16, 2018
  Are there any updates?
  
  I ended up breaking the power supply of the device by a timer every night in order to have it available at least the next day.
- Computman
  Guide
  Oct 19, 2018
  Blanca_O wrote:
  
  Computman
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  Blanca
  Community Team
  
  I have sent you my answer
  
  Thx
  - sktm
    Guide
    Nov 03, 2018
    I have the same issue with an LB2120-100UKS despite having auto reconnect enabled, it only reconnects with a power cycle.
    
    It does this every couple of days despite excellent mobile signal and I know the signal is good as I have alarm singalling equipment with a SIM from the same provider that stays connected with no issues (it logs even very short loss of signal and logs are clean).
    
    Is there any firmware to fix this?
- Piet2440
  Aspirant
  Oct 29, 2018
  Hello, can you help me too ?
  
  I have the same problem... 3 modems in the field. Fall out during the night.
  - Computman
    Guide
    Oct 29, 2018
    Hi,
    
    I have opened a case. They are investigating
    
    Open a case at the support as they will know that this issue is not isolated and is not hardware but software