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Forum Discussion

tplustplus's avatar
tplustplus
Tutor
May 05, 2018

LB2120: no automatic re-connect

Hello,   frequently (every 24 - 30 hours) my LB2120 is losing connection (amber LED) but won't reconnect automatically although I set in the menu "reconnect automatically, always". It's set to br...
Mobile Routers
Troubleshooting
Computman's avatar
Computman
Guide
Oct 14, 2018

Same issue here

 

This equipement was bought to failover but it is not reliable enough

 

Any firmware update of beta version available ?

Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Oct 14, 2018

Computman

 

I have sent you a message. Please check your inbox.

 

Regards, 
Blanca 
Community Team

  • tplustplus's avatar
    tplustplus
    Tutor
    Oct 16, 2018

    Are there any updates?

    I ended up breaking the power supply of the device by a timer every night in order to have it available at least the next day.  

  • Computman's avatar
    Computman
    Guide
    Oct 19, 2018
    Blanca_O wrote:

    Computman

     

    I have sent you a message. Please check your inbox.

     

    Regards, 
    Blanca 
    Community Team


    I have sent you my answer

     

    Thx

    • sktm's avatar
      sktm
      Guide
      Nov 03, 2018

      I have the same issue with an LB2120-100UKS despite having auto reconnect enabled, it only reconnects with a power cycle. 

       

      It does this every couple of days despite excellent mobile signal and I know the signal is good as I have alarm singalling equipment with a SIM from the same provider that stays connected with no issues (it logs even very short loss of signal and logs are clean).

       

      Is there any firmware to fix this?

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Nov 15, 2018

        Hi sktm

         

        I have sent you a message. Please check your inbox.

         

        Regards, 
        Blanca 
        Community Team

  • Piet2440's avatar
    Piet2440
    Aspirant
    Oct 29, 2018

    Hello, can you help me too ?

     

    I have the same problem... 3 modems in the field.  Fall out during the night.

     

    • Computman's avatar
      Computman
      Guide
      Oct 29, 2018

      Hi,

       

      I have opened a case. They are investigating

       

      Open a case at the support as they will know that this issue is not isolated and is not hardware but software

  • Retired_Member's avatar
    Retired_Member
    Dec 03, 2018

    Please send me the solutiona s well. BTW. why don't you just post the solution to this problem when so many have the issue.

     

    Thanks

    • charlie0440's avatar
      charlie0440
      Guide
      Dec 03, 2018

      I agree. Blanca_O please share the solution if you have one. I too have this problem and will probably try to return the device if there is no fix

      • robfrg's avatar
        robfrg
        Guide
        Dec 05, 2018

        I echo this call for help, clearly the box has a problem in its current setup and is currently utterly useless as a failover device. 

         

        I've tried (in the UK) PAYG sims from O2 and 3, plus a monthly sim from EE.  The O2 sim (despite being the strongest signal at 4 bars) seems to drop most often, the others (signal 2 bars) less often.  However I don't seem to be able to keep a connection for much more than 24h.  Unfortunately without logs it's impossible to tell.  The box is in Bridge mode and ARNs seem correct and I've also added an external aerial.

         

        I bought through Amazon and have until 31st Jan 2019 to resolve this or it's returned as not fit for purpose.  I'd really rather not have to do this if there is a soltion out there!

  • Duckface11's avatar
    Duckface11
    Aspirant
    Dec 10, 2018

    Hi, Can someone from Netgear please email me too? I need help with this modem. It keeps losing connection and doesn't reconnect automatically. It also takes me a very very long time to reconnect it manually.

    Please help.

    • Jetro's avatar
      Jetro
      Guide
      Dec 11, 2018

      Mine now is disconnecting more than one time every 24h. As I want to use it for remote-control now it's totally useless.

       

      I'll open a ticket ASAP

      • tleej's avatar
        tleej
        Guide
        Dec 11, 2018

        Hi all, apart from a script and use a smart power plug I think we all are out of luck. And as Netgear support seems to just ignore us, I'm not sure if you will be able to get anything from them, but please do post any solution here if you do.

         

        Before having to use bash/python and a wemo plug I have tried both to use the device as a router and bridged, to no avail, disconnected each time and no auto-reconnection.

         

        Good luck and f**k you vey much NG