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Forum Discussion
LB2120: no automatic re-connect
Hello,
frequently (every 24 - 30 hours) my LB2120 is losing connection (amber LED) but won't reconnect automatically although I set in the menu "reconnect automatically, always". It's set to br...
Just a further update on what I've been trying.
1. In bridge mode I've tried the "Auto Connect Always" setting, this hasn't made the LTE re-connection automatic.
2. I've actually added an external aerial ... no joy there.
3. I've now reconfigured the box back to "router" mode (it still sits between my wifi access points and ISP router).
I'll update with any progress, you never know Netgear may actually fix it at some point.
I had my case escalated to L2, but before I could find a day when I would be available for a call they closed the case!
They wouldn't use email so this seems convenient.
Having a script continually ping a host and using smart plugs may work but it is a hack, what we need is new firmware. Everyone here should be opening tickets with Netgear https://www.netgear.com/support/ you need to login and open a ticket. Only with people complaining directly to Netgear are we likely to get a fix.
I have a ticket open, it is poor support via a online portal, there is suppose to be live chat but I can not find any link to it. So far I have had 2 replies the standard please try a power cycle and a reset, next was check you are on latest firmware. I doubt I will get anywhere with them, but if enough of us complain they may notice. I also asked to RMA the device and pointed them to this forum.