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Forum Discussion
LB2120: no automatic re-connect
Hello,
frequently (every 24 - 30 hours) my LB2120 is losing connection (amber LED) but won't reconnect automatically although I set in the menu "reconnect automatically, always". It's set to br...
Hi Blanca,
I was interested in trying this mythical new firmware but you and the rest of your team seem spectacularly incompetent. I registered my interest. I registered my product with you guys, as you asked, and then I waited. Then I waited some more...and now I'm done with waiting.
Fortunately I have a good relationship with Amazon and they've agreed for me to return this useless router and get a full refund. I'm immensely disappointed at how badly this has been handled by netgear and can now hand on heart promise that I'll never buy another piece of netgear kit.
You guys should be ashamed of yourselves and your company.
I am now deeply offended.
I made a post here a few days ago detailing my experience.
That post has been deleted and no one told me that it was deleted or why.
In a nutshell, I requested beta participation, and then had the reconnection problem again. I asked about the beta firmware and was told it was pushed to my device 10 days prior. I explained that I had the problem again and asked them what the firmware revision was that I should have. They responded and gave me the current production firmware and said that my firmware should be a different identifier. I wrote back and said it wasn't, that I still had the production firmware. They said they'd look into it.
Shortly after that I made a post here recommending that folks who had asked to be in the beta consider contacting support and asking them about the status, especially if they were still running the stock firmware version.
That post has mysteriously disappeared from this forum. No idea why.
It's now been almost a week, and I've had no further updates. My device just crapped out again about an hour ago with the same symptoms -- once it loses connection to broadband, it will never reconnect successfully, without me manually unplugging the Ethernet from the device, waiting 10 seconds, and plugging it back in. It can't detect that the broadband is fine without being physically disconnected from the broadband first.
Hi, I am increasingly frustrated. My device still shows the same firmware revision and it appears that Netgear has never been able to push the beta firmware to me. I have heard nothing back from anyone at Netgear in many weeks, either through the regular support channels or through this forum. It's ridiculous.
I have just installed this device and have the exact same issue
I would like to trial the new firmware please
I will be sending the device back in 7 days if I haven't received the new firmware or if the device still isn't auto reconnecting
I've been trying to get the new firmware for about two months and it still hasn't been pushed to my device though I've interacted both with the community manager and have a formal support case open.
I am not aware of a single person who has actually gotten the new firmware -- I've asked on this forum for people to confirm if they have gotten it, and no one responded.
I suspect if you are sincere -- that you need your device to work within seven days or you'll be returning it -- that you'll be returning it. There are other suggested devices on this thread, from other companies, perhaps one of those will work.
My device hasn't worked propery for a year and a half. I've held off on replacing it because it always feels like new firmware is just around the corner -- this can't be a difficult problem to fix, TBH -- but I will have to give up if my broadband gets flakey again like it often does in the winter.