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Forum Discussion

GTBU's avatar
GTBU
Aspirant
Dec 04, 2020

LL1120 DIED 2 DAYS AFTER WARRANTY

Unit worked well until two days after 90 day warranty limit and would not pick up any cell signal.  I tried several locations.  Netgear Support offered to sell me an extended warranty and offered no help beyond that offer.  Anyone else experience anything similar?

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Dec 09, 2020

    Hi GTBU

     

    Welcome to NETGEAR Community!

     

    Please describe the Power and Signal strength LED bars. 

    Have you tried resetting the device? 

     

    Regards,
    Blanca
    Community Team

    • GTBU's avatar
      GTBU
      Aspirant
      Dec 09, 2020

      I did.  I rebooted several times and reset it.  Even reset back to factory settings and started from zero.  Using a Wilson cell signal booster to support and enhance signal.  More importantly, it worked well for 88 days.  After that it wouldn't register any cell signal - zero bars, though phones had 3-4 bars.  Signal showed 94dBm/43asu. I know it is unusual for this to happen.  Even more unusual at the end of the warranty.  My issue is Netgear not standing behind their product.  Disappointing - particularly since I've had positive experiences with other Netgear devices.