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Forum Discussion

Lsmith94's avatar
Lsmith94
Aspirant
Feb 13, 2023

LM1200 connecting but no internet

I purchased a LM1200 in August 2022 to use when our regular internet provider was down as I work from home. Well it is down again and I went to connect today and I cannot get any type of connection a...
Mobile Routers
Security
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Feb 13, 2023

A block saying the sim was stolen? or the router? 

 

  • Lsmith94's avatar
    Lsmith94
    Aspirant
    Feb 13, 2023
    Apparently the modem. ATT support said everything was fine on their end as far as the SIM.
    The modem would have been in a box in my basement at the time. I’ve never reported it stolen or has it been outside of my house so I don’t know why that would be there.
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Feb 15, 2023

      You can try to get a AT&T BYOD plan. This has been confirmed working with LM1200. The device is AT&T certified, which really means the device can work with AT&T BYOD plan. If you are using other AT&T plans, it is not guaranteed it will work with the device. If AT&T changes something on their side on the plan, the data service may be blocked.

       

      Thanks

      John