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bmwalton14's avatar
bmwalton14
Follower
Apr 05, 2021

lm1200 not working on mobile data

I bought my lm1200 modem with the understanding that with the unlimated straight talk plan, that it would work on the unlimated data network. Upon using it for about a week, it suddenly disconnect from the internet (even though the modem shows that it is fully connected to the internet). While researching my problem, I found that the modem had been working off of the mobile hotspot part of my straight talk plan (which is capped off at 10 gb of usage) rather than the 4g lte unlimeted data network. Is there a way to make it use the normal 4g lte data from the sim card rather than the mobile hotspot? 

10 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert

    Could you please explain how you set up the LM1200? I don't understand why it used your mobile hotspot plan?

     

    Thanks

    John

  • Could you tell me how you even set the modem up on straight talk please? I cant get it to accept the imei #. i can hardly hear or understand customer support.
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert

      Berylfyre wrote:
      Could you tell me how you even set the modem up on straight talk please? I cant get it to accept the imei #. i can hardly hear or understand customer support.

      Do you know which network your Straight Talk uses? Could you please capture a model.json file and send the provide message to me?

       

      - Logon to the webui (http://192.168.1.1 ) as an administrator
      - Navigate to URL http://192.168.1.1/model.json via the same browser window
      - Capture the results (by selecting all + copy) and send it back

       

      Thanks

       

      • hyperfive's avatar
        hyperfive
        Tutor
        I am having the same issue. It seems to be using a small amount of data and the rest hotspot data. How can I get it to use only regular data on T-Mobile
  • I am having the same issue. I have used the 15gb of hotspot and now it's no use to me