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Forum Discussion
LM1200 repeatedly dropping link
I recently purchased an LM1200-100NAS to serve as an LTE failover connection for my homelab and noticed a strange issue while setting up my pfSense-based router to use the LM1200 as a secondary WAN c...
mrgenius wrote:
Hi John, any update on the cycling disconnects with Verizon and bridge mode? I'm a NETGEAR partner and turning anywhere I can to see if there is a fix on the horizon. I really want to buy these in bulk, but my eval unit is exibiting the same behavior as described in this thread: erratic cycling disconnects in bridge mode, with Verizon coming back with a new IP address each time, where router mode seems to be stable. Thank you.
Right now, the issue in Verizon's hand. We have provided the device information for them to check the network logs. Seems this is not a device issue since we noticed the same issue also happens on other devices. Will push Verizon to provide the update asap.
Thanks for your patience.
JohnPeng wrote:Right now, the issue in Verizon's hand. We have provided the device information for them to check the network logs. Seems this is not a device issue since we noticed the same issue also happens on other devices. Will push Verizon to provide the update asap.
Thanks for your patience.
JohnPeng for anyone experiencing this issue who wants to reach out to Verizon to put additional pressure on them to investigate/resolve the issue, is there as specific case or ticket number that we can reference to direct their attention to the case Netgear already has open about this?
Verizon has never responded to my ticket after the first day. The tech I spoke to promised to get back to me the next day. I have since sent three emails asking for updates and have not heard a word back. Awesome support from these mega companies! I would suggest everyone just start calling in and reporting trouble, daily. Somebodies stuff is obviously not working right. I plan to call in again as soon as I have the precious time too.
Here's an idea: Many other competing LTE routers have an option to power-cycle the unit when failing over between the LTE modem and wired WAN. If that feature was put into the LM1200, it would make the unit usable in the context of this string and the problems with Verizon. Yes, it would take a bit longer for the device to come back online, but it would come back with a stable LTE connection, and effective failover would be achieved. My customers wouldn't think anything different in behavior.