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Forum Discussion
M1 disconnects 4G dozens of times a day. needs factory reset to reconnect
I have a Netgear nighthawk M1, MR1100 (Telstra), that drops the connection upwards of 50 times a day. there is no fix I know of, no way to tell it to reconnect. the device has to be factory reset, th...
emilyd1994 wrote:I have a Netgear nighthawk M1, MR1100 (Telstra), that drops the connection upwards of 50 times a day. there is no fix I know of, no way to tell it to reconnect. the device has to be factory reset, then the apns added again, and the device will only then reconnect. this device has been fine for 2 years. a week ago it started having this issue. if rebooted, it locks up. forcing me to press the reset pin.
is there some way I can force it to reconnect? is there anything I can do about this? its still connected to the network and still gets text messages but the data is disconnected. i see that on other models you just press the reconnect button but the M1 lacks that option entirely. forcing a reset. since a reboot for some reason locks the device up entirely in some weird state with a blank purple screen
wifi is set to never sleep. tethering and eth too. those were the official suggested fixes to this. but they do not help. the only other thing that was suggested was setting the wifi range to long and that did not fix it.
You will get more responses and better answers if you post in the community specifically set up for your type of hardware.
Try here: https://community.netgear.com/t5/Cell-Service-Mobile-Hotspot/bd-p/aircard
Most likely a moderator will move your post.
i did consider it, but there are about 5 similar posts. Ranging from 2017 through a few days ago, that never got a response of any kind. if my chat with Netgear support is correct, there is no fix. There is no answer. they did not include the ability for these devices to reconnect to a network, and they never intended to fix that. the fix is to replace the device because it's not possible to fix the problem. once it disconnects, it MUST be factory reset to enable it to reconnect again.
I'm also very frustrated because I've had 14 disconnects today. meaning 14 factory resets, 14 times setting it up again. 14 times I've had to go through this. at least netgear was nice enough to tell me that the entire aircard line has the exact same issue. meaning every netgear device will have the same problem here. forcing me to look at other brands.
what would be great is if they could tell me why it disconnects. that would at least give me a way to work through this till the new modem gets here (back ordered till feb 20 at this point and about 6 times the price of an m5 -_- )