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ABuckner's avatar
ABuckner
Follower
Aug 25, 2021

M1/M1100 intermittent loss of internet - restored on reboot

I have an M1/M1100 LTE router which I've been using for about a year and a half.  It's been great until recently where the internet will stop after a varying number of hours (as long as 22 hrs and as short as 5 hrs).  WiFi usually continues but no Internet, but rebooting (hard with the button or soft with the phone app) results in Internet every time without fail.  Didn't have this issue up through July but did starting in mid-August and it happens every day, sometimes twice a day.  I am (and have been) running the latest firmware (NTG9X50C_12.06.11.00).  I have been running it 24x7 the last 2 months but do keep it cool.  Any thoughts or ideas?

7 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 18, 2021

    Hi ABuckner, 

     

    Welcome to NETGEAR Community!

     

    Are you still experiencing this?

    Aside from rebooting the device, have you tried factory resetting the unit? 

    How many devices usually connect to the network? 

     

    Regards,
    Blanca
    Community Team
     

  • Plamoth's avatar
    Plamoth
    Aspirant
    Oct 19, 2021
    Yes I have an M1 which recently did a firmware update. Now the M1 starts with full bars then drops down to 2 giving me a weak signal. My phone has disconnected a few times. Have done a factory reset, but it reset it with the latest firmware. There's a problem with the update.
    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Oct 19, 2021
      Plamoth wrote:
      Yes I have an M1 which recently did a firmware update. Now the M1 starts with full bars then drops down to 2 giving me a weak signal. My phone has disconnected a few times. Have done a factory reset, but it reset it with the latest firmware. There's a problem with the update.

      We did post an update for M1 recently. Coyld you please advise the SKU of your device and how often you experienced the connection drops on the WiFi clients.

       

      Thanks

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Oct 19, 2021

    Could you please let us know the SKU of your device?

     

    NTG9X50C_12.06.11.00 seems not the latest FW release for M1. Please do a manual upgrade check to upgrade your device to the latest release.

     

    Thanks