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Forum Discussion

04zza's avatar
04zza
Aspirant
Dec 30, 2022

M6 Pro - overheating, unreliable

Hi from Brisbane Australia.

We have a m6 pro, it is currently connected to powered with the battery in as this seems to be the only way we can get it to work. I’ve tried to run it AC only and it won’t power up?

We have the Ethernet cable plugged into our security system and the tv and phones running from wifi.

Our problem is, it overheats EVERY DAY!
Is there a patch or fix coming for this problem?

At the moment I have to place it on a sealed ice brick / pack to get it to work consistently.

I’m very disillusioned after spending $800 + on this product.

3 Replies

  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert

    For no battery operation, it is one of the features to support the fixed wireless setup.

     

    Could you please confirm you use the same PA and USB cable shipping with the device? Please provide the photo of the PA and USB cable is possible. There should be a PN on the USB cable label. Please provide the part number.

     

    Thanks

     

    John

    • 04zza's avatar
      04zza
      Aspirant
      Hi John,
      Yes, it is the charger with the cable and plug supplied that we use.

      Please see attached
    • 04zza's avatar
      04zza
      Aspirant
      Can you supply in depth instructions on how to run from just power and not battery?