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Forum Discussion

feliperamalho's avatar
feliperamalho
Aspirant
Feb 09, 2024

M6 PRO 5G - DOES NOT WORK

I doubt it, I can't make it work with 5G   When I put in my iPhone 12 or Motorola G54 Internet chip, they both work with 5G in my city and work. However, my Router arrives with the same internal ch...
Mobile Routers
Troubleshooting
schumaku's avatar
schumaku
Guru - Experienced User
Feb 10, 2024

This MR6500-1A1NAS is a carrier specific model variant intended for AT&T users in the US, not a MR6550 as you tagged, which is unlocked and certified to work with AT&T, T-Mobile, and Verizon. Works in over 125 countries and international carriers, keeping you connected around the world. 

 

JohnPeng please assist your customer.

feliperamalho's avatar
feliperamalho
Aspirant
Feb 15, 2024

Sorry, I didn't know, I'm a layman in these matters of Routers and equipment.

 

What does this mean?

 

Is this product I have on hand bad? it will never work in Brazil with 5G...

Is there anything I can do like updating or putting up an antenna or something like that to get 5G to work?

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Feb 15, 2024
    feliperamalho wrote:

    Is this product I have on hand bad? it will never work in Brazil with 5G...

    Thats why I'm challenging Netgear' JohnPeng ... some models can be operated worldwide with the appropriate firmware, but not all models allow this.

    • feliperamalho's avatar
      feliperamalho
      Aspirant
      Feb 15, 2024

      I understand, thank you very much for your collaboration schumaku đŸ‘Š

       

      I bought this product outside of my parents, there is no NetGear reseller here.

       

      Our market is very weak in terms of news regarding 5G, as I always visit customers, I need equipment that allows me to work with high-speed 5G internet routing between Macbook and iPhone.

       

      I don't like routing from my iPhone because the battery runs out very quickly, whereas this device allows me to stay connected for a long time.

       

      Let's wait for our colea to JohnPeng 

       

      Thanks

      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert
        Feb 15, 2024

        Based on the information you provided. You are using a ATT MR6500. You must buy it online or it will not work with non-ATT SIM card.

         

        This is carrier specific SKU, so it has less band supports than retail SKUs.

         

        I don't think it will work in Brazil. But our retail SKU MR6550 should work since we are adding more 5G combo supports.

         

        Thanks