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Forum Discussion

feliperamalho's avatar
feliperamalho
Aspirant
Feb 09, 2024

M6 PRO 5G - DOES NOT WORK

I doubt it, I can't make it work with 5G   When I put in my iPhone 12 or Motorola G54 Internet chip, they both work with 5G in my city and work. However, my Router arrives with the same internal ch...
Mobile Routers
Troubleshooting
feliperamalho's avatar
feliperamalho
Aspirant
Feb 15, 2024

Sorry, I didn't know, I'm a layman in these matters of Routers and equipment.

 

What does this mean?

 

Is this product I have on hand bad? it will never work in Brazil with 5G...

Is there anything I can do like updating or putting up an antenna or something like that to get 5G to work?

schumaku's avatar
schumaku
Guru - Experienced User
Feb 15, 2024
feliperamalho wrote:

Is this product I have on hand bad? it will never work in Brazil with 5G...

Thats why I'm challenging Netgear' JohnPeng ... some models can be operated worldwide with the appropriate firmware, but not all models allow this.

  • feliperamalho's avatar
    feliperamalho
    Aspirant
    Feb 15, 2024

    I understand, thank you very much for your collaboration schumaku đŸ‘Š

     

    I bought this product outside of my parents, there is no NetGear reseller here.

     

    Our market is very weak in terms of news regarding 5G, as I always visit customers, I need equipment that allows me to work with high-speed 5G internet routing between Macbook and iPhone.

     

    I don't like routing from my iPhone because the battery runs out very quickly, whereas this device allows me to stay connected for a long time.

     

    Let's wait for our colea to JohnPeng 

     

    Thanks

    • JohnPeng's avatar
      JohnPeng
      NETGEAR Expert
      Feb 15, 2024

      Based on the information you provided. You are using a ATT MR6500. You must buy it online or it will not work with non-ATT SIM card.

       

      This is carrier specific SKU, so it has less band supports than retail SKUs.

       

      I don't think it will work in Brazil. But our retail SKU MR6550 should work since we are adding more 5G combo supports.

       

      Thanks

       

      • feliperamalho's avatar
        feliperamalho
        Aspirant
        Feb 15, 2024

        It does work here in Brazil, but it only uses 4G networks.

         

        As I said at the beginning, my cell phones with the same chip can use the 5G network.

         

        I took a photo of the Router's data without a battery, is there any more information I should send to you?

         

        Thank you again for taking the time to deal with my case. JohnPeng schumaku