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Forum Discussion
M6 Pro stuck in a reboot cycle
So I have an M6 Pro through AT&T on a first net sim. My issue started recently after a firmware update. Prior to the update, I had no issues whatsoever. Now it seems the device is stuck in a reboot cy...
I have a similar problem probably from the same update a few days ago. There is a tiny button under the cover to reset it but it didn’t work for me. It’s the size of a paper clip hole . I feel I might just have an over priced paper weight now.
Hi, All,
Our engineering team is aware of the issue and is currently investigating and working on a fix. I will be sure to update the thread as soon as I can.
May I also request for the following information:
- Location (City, State)
- Are you using a FirstNet SIM? Have you tried another SIM?
- Device SKU (e.g. MR6500-100NAS)
- Firmware version
Regards,
Blanca
Community Team
- Did you guys figure it out yet?
- So I’m not sure if I did something to fix it or what but mines been working without the constant reboot cycle for approximately a week now. It does restart here and there but not nearly as much as it did when I originally made this post.
So, what did you do to fix it?
I have a Netgear Nighthawk M6 Pro. Model MR6500. Firmware version NTGX65_10.01.38.00.
I am based in the United Kingdom. Using a UK SIM. The name of the company who provide the SIM is ID Mobile. The router is rebooting around on average every 10 minutes. Although sometimes less than 10 minutes.
Seems to be working fine in getting a connection to the mobile network. I can run 4k video off youtube no problem. Then without warning the router will go into reboot cycle.