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Forum Discussion
M6 Pro stuck in a reboot cycle
So I have an M6 Pro through AT&T on a first net sim. My issue started recently after a firmware update. Prior to the update, I had no issues whatsoever. Now it seems the device is stuck in a reboot cy...
I have a similar problem probably from the same update a few days ago. There is a tiny button under the cover to reset it but it didn’t work for me. It’s the size of a paper clip hole . I feel I might just have an over priced paper weight now.
Hi, All,
Our engineering team is aware of the issue and is currently investigating and working on a fix. I will be sure to update the thread as soon as I can.
May I also request for the following information:
- Location (City, State)
- Are you using a FirstNet SIM? Have you tried another SIM?
- Device SKU (e.g. MR6500-100NAS)
- Firmware version
Regards,
Blanca
Community Team