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Forum Discussion

WKC's avatar
WKC
Aspirant
Jul 28, 2018

MR 1100-100

 

Dear community, Please help! I try to install a new mobile simcard of Vodafone onto my MR1100-100 netgear M1. I enter the pin of the simcard, it works but when I switch the router or app off, and switch the netgear router on again, it has lost the password PIN of the simcard. Where can I make the router remember the password?? Or make it switch off the pin verification? I am desperate, because it needs to work for my job early mondaymorning. Thank you so much!

Installation
Security

3 Replies

  • WKC's avatar
    WKC
    Aspirant
    Jul 28, 2018

    I found in the menu sim security that I need to fill in a Sim Pin to turn off/ deactivate the pin lock. They also ask for a 4 - 8 digit code to unlock your sim. What do they mean by the digit code? What is that? Where is it from and where can i find it? 

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 10, 2018

      Hello WKC,

       

      1. Do you still require assistance? When the router or app is turned off, you must enter a SIM PIN each time you power on the mobile router. This rule only applies if you have enabled SIM security. 

      2. Before the device prompted for a 4 - 8 digit code, did you enter the incorrect PIN 3+ times? If so, the SIM is blocked and you would need to contact your service provider to unblock the SIM. 

       

       

      ~Christian 

  • JSchnee21's avatar
    JSchnee21
    Virtuoso
    Sep 10, 2018

    Hi WKC,

     

    Sorry, help me understand.  I know you have a SIM from Vodaphone.  But what carrier is your MR1100 from ?  Is it the USA version (AT&T), the Austrialian version, European version, or the Kuwait version?

     

    Is the device locked to the carrier (aka AT&T) and you need to get an unlock code from the carrier first, in order to use your SIM from Vodaphone?

     

    -Jonathan