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Forum Discussion

Samsung1958's avatar
Samsung1958
Follower
May 21, 2020

MR1100 device doesnt show data usage on device

My MR1100 Nighthawk doesnt indicate any data usage on the device have spoke to telstra they are blaming netgear ,netgaer are blaming telstra ,so what has changed why

5 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    May 21, 2020

    Hi Samsung1958

     

    Please provide the device SKU (MR1100-xxx). 

    Kindly access MR1100 WebUI > go to Settings > Nighthawk M1 Status > Device. What is the firmware version and PRI version? 

    Have you tried to do a factory reset? 

     

    Regards,
    Blanca
    Community Team

    • Sally007's avatar
      Sally007
      Aspirant
      Jun 12, 2020

      I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.

       

      • Sally007's avatar
        Sally007
        Aspirant
        Jun 12, 2020

        PRI Version 05.05

        Firmware Build Date 2019/10/16

        Sally007 wrote:

        I'm having exactly the same issue. I seem to be going round and round in circles. Telstra is saying it's Netgear's issue and vice versa. Are there any updates? I have the latest firmware NTG9X50C_12.06.08.00.