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metime's avatar
metime
Star
Sep 16, 2019

MR1100 (EE) — Nighthawk M1 Mobile Broadband Router factory reset removed Arlo as an option?

t been on a support call for 2 hours with Arlo as the Arlo app no longer sees my M1 Mobile router (on EE in UK). They could not understand why it was not working so suggested i reset to factory setting the M1. I have just done that and the option to swith on Arlo has vanished, I have checked last fimrware update here https://www.netgear.com/support/product/MR1100EE.aspx#Firmware%20Version%2012.06.03.00 and this IS the current version I have installed on the router. Where the hell has the option to enable Arlo gone?

3 Replies

    • metime's avatar
      metime
      Star
      Sep 23, 2019
      Thanks, but this is not Arlo related. It’s netgear hardware. And Arlo no longer is even an option in the gui since factory resetting!
      So I see this as a Netgear issue. If netgear has decided to remove Arlo option then I see this as an Netgear fault
      • schumaku's avatar
        schumaku
        Guru
        Mar 06, 2020

        The mobile routers option is no longer available in the Arlo App device discovery. Figure...

         

        Have not spotted a not in the MR1100 release notes, and the related KB entry does still exist why ever.

         

        Aside, the Arlo support was removed from the other Netgear routers a longer time ago - key reason is the impact on the wireless performance and reliability - because Arlo does not use WiFi compliant timing to conserve power on the battery driven units for the communication between the non-WiFi devices and the Arlo Base Station resp. Arlo Smart Hub.

         

        Blanca_Oplease check the situation on the various MR1100 and ensure the release notes and the other documentation is updated? This part is really Netgear.