MR1100 Firmware Update Issue

Question

I am trying to update my Netgear Nighthawk M1 to the latest firmware, and I keep getting this error: "The session could not be completed and the device will automatically retry the check for an available update." I am currently on firmware version NTG9X50C_12.05.05.14. I know there is a new firmware.

This is an AT&T branded device with an AT&T SIM Card in good standing. Please let me know how to proceed.

icaruspony · Answer

Blanca,&nbsp;I am having this problem, too.&nbsp;This is a repeat of the exact problem that happened in 2019 that you fixed before as it was a change on AT&amp;T's network (see at&nbsp;https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/Netgear-Nighthawk-MR1100-2A1NAS-Firmware-Update-Error/td-p/1689428&nbsp;)&nbsp;MR1100-1A1NAS_04.01.70.23NTG9X50C_12.06.39.00Using AT&amp;T SIMSpeedtests are fine.&nbsp;Error:&nbsp;"The session could not be completed and the device will automatically retry the check for an available update."&nbsp;Problem has been going on for at least a month.

magickbox · Answer

Is anyone monitoring this community? I have heard nothing back. Crickets.

Blanca_O · Answer

Hi aardvark54
&nbsp;
Welcome to NETGEAR Community!
&nbsp;
Please provide the device SKU (e.g. MR1100-100NAS). This can be checked on the box of the product or on the barcode label&nbsp;Is the device online?&nbsp;Have you tried factory resetting the device?&nbsp;Please check M1 signal strength indicator to ensure if device reception is good.
&nbsp;
Regards,BlancaCommunity Team

magickbox · Answer

I am having the same issue. Connectivity is spotty as well when on the road. Thought perhaps it needed a firmware update but get the same error "The session could not be completed and the device will automatically retry the check for an available update." Have tried logging on and off but the error remains. My specs are:

Firmware Version

NTG9X50C_12.06.39.00

Build Date: 2021/05/10

Hardware Version: 1.0

PRI Version: 06.14

GUI Version: MR1100-1A1NAS_04.01.70.23

Device Info

Nighthawk LTE Mobile Hotspot Router

Carrier: AT&T

Signal Strength: Good

Battery: 94%

dptcm · Answer

I am literally in the same boat as everyone else here, same model, same firmware, same everything including this error.&nbsp;I had actually been getting this error for a few months but broadly the internet was still usable so I didn't take the time to investigate however the last few days the internet has been bad to the point that it's affecting my ability to work from home. What exactly needs to happen here for the updates to work? Seems like it would be pretty straightforward for a company that has been making networking devices for over 20 years.

Forum Discussion

MR1100 Firmware Update Issue

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