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MR1100 Nighthawk no internet after firmware upgrade.
I have a 3 month old MR1100 that just updated to firmware 12.06.08.00. As soon as it rebooted with the new firmware it will only provide internet for 1-3 minutes until the connection says “no internet”. It still shows LTE and has fair signal. Everything appears normal. If I power it off and on, I get internet for 1-3 minutes again. This will happen every time. I hard reset it and it had internet for a while, maybe 30 minutes but then went back to the same problem. I noticed that during a speed test while it was working, the upload speed was 0 mb during one test and .89 mb another. I tried to downgrade firmware but it will not load. I keep getting error code 16. We use this for business, I hope someone can help.
13 Replies
I checked the APN settings and they are correct. It is detecting them fine. This 4 month old device is almost unusable after the newest update. Anyone have any other ideas? It always lasts longer after a factory reset, then when it starts problems, it won't last a few minutes after a reboot.
(DONT UPGRADE UNTIL THIS IS RESOLVED) SAME PROBLEM ! I manage 28 of these units for my company. I made the mistake of updating 4 of them to the current version.
All four units now have major issues with internet connections. Units were updated from NTG9X50C_12.05.05.00 to NTG9X50C_12.06.08.00 The MR1100 units are unlocked, no suffix letters or numbers after the model number.
Symptoms: the unit itself will stay connected to laptop but only randomly connect to internet at startup. Will disconnect and not recover access. (Cell service is NOT the issue. These conditions happen even with strong cell signals)
Half the time, even with no access, WiFi indication on task bar will still say "interent access." The other half of the time, shows "no internet access" warning.
No change to symptoms after factory reset, checked APN, that's fine. In auto mode and provider is there.
I went through all settings to make sure nothing was changed or different. Could not find anything obvious
I downloaded .05.05 version and attempted to back rev units. Getting "Invalid file code 16." (I see that problem is floating all over the forum as well) I will continue to look into that issue and hope to back rev until a solution is found.
I have the correct version for this unit according to NetGear support /download.
If anyone has light to shed, I would appreciate it! Thanks
Hup
How is this an accepted solution? This didn't resolve this individuals problems.
I'm also having similar issues since this update.
Wow, I know others are having this issue, why is it not being discussed more on here, or being addressed by NETGEAR?
- I have the same issue, brand new device. Opened the box and used it for a while with no issue then upgraded firmware and now it won't stay connected.
- I am having the same issue. However mine wont work with the reset and settings changes. I know i have service in this area because i used 30gb before it messed up. MR1100-100 NAS. Places i had 4g service at before the "crash" i only have 3g or H+ if anything. Im only halfway through the first month of service. My isp wont respond, other than telling me i should have service. Not sure what to do honestly. I have ordered an at&t sim card and will try that when it arrives. I think its crazy that they continue to update these devives with a broken update.
- I ended up returning mine. I used it for about a week and it was worse than tethering with my phone. I hope the m5 is more reliable. Good luck!
- I recieved my unlimited at&t sim card from ebay a couple hours ago and now my LTE data is back working again. So that tells me its not the device that is the problem. I got the device from wirelessbuy.com. they supposedly offered a truly unlimited plan on t-mobiles network for $79 a month with the "possibility" of deprioritization after 50gb. However I got knocked down to no service after 30 gb. So im gonna see how at&t is going to be. Their service is better where i am. My only other option is hughsnet and their data rates are garbage. I have to use a wilson signal booster to have any service at my location. Time will tell i suppose