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Forum Discussion
Michaelhawkins1
Jan 08, 2022Tutor
MR1100 Shows connected but no internet Please help.
Worked Great for over 2 years , did factory reset , followed directions, Firmware up to date. AT&T unlimited plan (prepaid so I don't lose it) Just stopped working. Shows connected but no internet. I've read the post but no one has confirmed that this has been resolved or where to go for help. I would really appreciate some help here. Thanking you in advance, Michael
3 Replies
Netgear has set up a community forum specifically for the Mobile Router products. Most of the people who watch that forum are more likely to have experience with mobile routers and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Mobile-Routers-Hotspots-Modems/bd-p/aircard
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you
Michaelhawkins1 wrote:
Shows connected but no internet.
What shows that?
Wired devices? Wifi things?
If we are talking about things connecting to the network, it may not have much to do with your MR1100 and can happily be covered here as one of those generic issues that can affect any router.
- JohnPengNETGEAR Expert
Can you help to grab a model.json file and send a private message to me?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backThanks