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Forum Discussion

dw1009's avatar
dw1009
Follower
Nov 09, 2017

MR1100 Strict NAT

 I recently purchased the MR1100 Nighthawk LTE mobile hotspot from ATT and while I love the router for its speed and connection (rural user without high speed options) I am having a bit of a time get...
Troubleshooting
rkelley35's avatar
rkelley35
Aspirant
Mar 28, 2018

I am having the same problem with xbox live as well as directv on demand with thts router.  If I turn on the hot spot on my iphone everything works.  Both the router and iphone are on the same AT&T plan.  Why would the phone hotspot work but not the mobile hotspot?

  • JasonN's avatar
    JasonN
    NETGEAR Employee Retired
    Apr 03, 2018

    Hi rkelley35,

    Can any other devices connect to your MR1100? Is your firmware up to date? have you done a factory reset on your device? What is the version of your firmware?

    Please let me know if the factory reset resolves the issue. :]

     

     

    - Jason N

    • rkelley35's avatar
      rkelley35
      Aspirant
      Apr 03, 2018
      All my devices can connect to the MR1100. The only devices that seem to be having a problem are the xbox 360 and Xbox one. I have factory reset and the firmware is up to date. I’m not currently at home to get the firmware number but as of last night there were no updates available.
      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Apr 03, 2018

        Hi rkelley35,

        Thank you for the reply. Your directv is able to connect now with the MR1100? I wanted to double check that you confirm that the xbox can connect with your phone's hotspot?

        Please let me know. :]

         

         

        - Jason N