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Chappleby's avatar
Chappleby
Aspirant
Oct 23, 2019

MR1100 update failure unit disply is frozen , cant reset

MR1100 - I followed the prompt to update software, and while updating, the unit froze.  I cannot reset access the router at all.  I tried rest button for 60 seconds, removed the battery and the unit always goes back to the updating screen but does not cycle to completion.  Any ideas?  Thanks, in advance!

2 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 28, 2019

    Hi Chappleby

     

    Please contact support to better isolate the issue for possible hardware problem.

     

    Regards, 
    Blanca 
    Community Team

    • Chappleby's avatar
      Chappleby
      Aspirant
      Oct 29, 2019

      Thanks, Blanca.  I checked the website and tried to access support, but my unit was just beyond the 90 days, so my only path was to file a claim with the extended warranty I purchased with the hotspot.  This ended up with a return and a refund for the unit.  The Amazon price for a new unit has increased over 50% since I purchased my unit in May, 2019, so I relaced the Nighthawk with another brand.  It served me well for the time I had it, until the update made the unit unusable.