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Bojasom's avatar
Bojasom
Follower
Sep 20, 2020

MR5100 last update 1/09/2020

First the router model is MR5100 but it's not showed in the list .. please update

so the problem is:-

after the last Firmware update (Date: 1/9/2020 ) alot of my device (Oneplus 7 pro / Samsung Note 8 ) unable to find the 5Ghz in dual mode but when i Change it to single bandwith ( only 5Ghz) i can its showing on my devices.

 

hope they fix it fast.

 

thank you

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Sep 20, 2020
    Bojasom wrote:

    First the router model is MR5100 but it's not showed in the list .. please update

     

    Possibly because this is the wrong place to ask about that device.

     

    You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

    Mobile Routers, Hotspots & Modems

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Sep 27, 2020

    Hi Bojasom

     

    Welcome to NETGEAR Community!

     

    Please access router settings page and change 5GHz WiFi channel. 

     

    Regards,
    Blanca
    Community Team
     

    • mohdwaqas's avatar
      mohdwaqas
      Aspirant
      Oct 10, 2020

      I have same problem too
      My router MR5100 doesn't show dual band after firmware update
      Before update my router was showing dual band 2.4 and 5Ghz but now showing only one band 

      how to fix this problem because i have dual band mobile so i can't use only one band.

      Thank you

      • michaelkenward's avatar
        michaelkenward
        Guru
        Oct 10, 2020
        mohdwaqas wrote:

         

        how to fix this problem because i have dual band mobile so i can't use only one band.

         

        Did you read the message from Blanca_O?

         

        Mobile bands (4G, 5G etc)  and wifi bands (2.4 GHz and 5 GHz) are not the same thing. So it isn't easy to understand your problem.

         

        Visit the support pages:

        Support | NETGEAR

        and feed in your model number and check the documentation for your hardware.

        See the section in the manual Manage WiFi Settings.

        If that doesn't help, come back with more details about the problem.

         

         

  • mohdwaqas's avatar
    mohdwaqas
    Aspirant
    Oct 14, 2020
    Bojasom wrote:

    First the router model is MR5100 but it's not showed in the list .. please update

    so the problem is:-

    after the last Firmware update (Date: 1/9/2020 ) alot of my device (Oneplus 7 pro / Samsung Note 8 ) unable to find the 5Ghz in dual mode but when i Change it to single bandwith ( only 5Ghz) i can its showing on my devices.

     

    hope they fix it fast.

     

    thank you

     

     

     

    hi

    Did your problem resolved?

    because i have same issue with router.

    my router also doesn't show 5ghz on dual band on my any devices from latest firmware update.