My MR5100 will not connect to my Dell XPS desktop with Windows 10. When it shows up as available it is listed as "hidden ". I go thru set-up: ssid, password, etc and get message it won't connect. PC has Intel AC 7260 network board. Suggestions? Worked with Microsoft today, they couldn't solve.Router connects to all other devices, including a windows 10 Dell laptop

CBCrosby8155 wrote:Router connects to all other devices, including a windows 10 Dell laptop First, the router does not connect to devices. It is the other way round. Devices connect to the router. I mention that because that tells you where to start looking. You were on the right lines when you talked to Microsoft. That sounds like a local network setting in Windows on the Dell XPS desktop. CBCrosby8155 wrote:When it shows up as available it is listed as "hidden ". This hints that you are talking about wifi here. Maybe not. Have you tried wired? CBCrosby8155 wrote:Worked with Microsoft today, they couldn't solve. Did that include running the network troubleshooter in Windows? CBCrosby8155 wrote:PC has Intel AC 7260 network board. Tried looking at the Intel site for drivers? Then there is this: Search - NETGEAR Communities – Intel AC 7260

I have tried connecting via usb cable and ethernet without success. Drivers are updated.Dell says my wifi card is too old to be compatible with the MR5100. Desktop was new in 2014.

Windows did a quite thorough look at the system, including changing the settings, all without success.

Hi CBCrosby8155 , Are you saying that USB, Ethernet or WiFi connectivity is not working with Windows 10 PC and MR5100? If all connection types fail, are you able to provide some detail on the failure? (i.e No internet or PC just doesnt recognise no matter what)

Thanks. My Windows desktop won't connect to the MR5100, whether via wifi, when connected via USB cable or connected via ethernet cable. The ethernet on the pc is functioning properly as are the USB ports.All my other devices connect to the MR5100 via wifi without issue which tells me it is something going on with the wifi card in my pc. I contacted Dell and they indicated that my Intel AC 7260 was not compatible with the MR5100. It is an older pc, about 7 yrs old, but, it connected to previous internet providers routers and connects to my Verizon Jetpack that I currently use for wifi until I can get this figured out.Hope this answers your questions. Thanks

MR5100 won't connect to Windows 10 pc

18 Replies

michaelkenward
Guru
Feb 26, 2021
CBCrosby8155 wrote:
Router connects to all other devices, including a windows 10 Dell laptop

First, the router does not connect to devices. It is the other way round. Devices connect to the router. I mention that because that tells you where to start looking.

You were on the right lines when you talked to Microsoft. That sounds like a local network setting in Windows on the Dell XPS desktop.

CBCrosby8155 wrote:
When it shows up as available it is listed as "hidden ".

This hints that you are talking about wifi here. Maybe not. Have you tried wired?

CBCrosby8155 wrote:
Worked with Microsoft today, they couldn't solve.

Did that include running the network troubleshooter in Windows?

CBCrosby8155 wrote:
PC has Intel AC 7260 network board.

Tried looking at the Intel site for drivers?

Then there is this:

Search - NETGEAR Communities – Intel AC 7260
- CBCrosby8155
  Aspirant
  Mar 03, 2021
  I have tried connecting via usb cable and ethernet without success. Drivers are updated.
  
  Dell says my wifi card is too old to be compatible with the MR5100. Desktop was new in 2014.
- CBCrosby8155
  Aspirant
  Mar 03, 2021
  Windows did a quite thorough look at the system, including changing the settings, all without success.
  - ArodiD
    NETGEAR Expert
    Mar 04, 2021
    Hi CBCrosby8155 ,
    
    Are you saying that USB, Ethernet or WiFi connectivity is not working with Windows 10 PC and MR5100? If all connection types fail, are you able to provide some detail on the failure? (i.e No internet or PC just doesnt recognise no matter what)

Forum Discussion

MR5100 won't connect to Windows 10 pc