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jraffel's avatar
jraffel
Aspirant
Oct 24, 2020

MR5200-100EUS Wifi drops every 10min

Hi Netgear,

 

the Wifi on my MR5200-100EUS goes dead every 10min, that's very annoying since all VPN drop too and all RD have to be opened again. Not usable for Work like this. 

Any fix coming up?

 

Jörn

4 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Oct 30, 2020

    Hi jraffel

     

    Welcome to NETGEAR Community!

     

    Please provide the current firmware version and your ISP. 

    Have you tried factory resetting the unit? 

     

    Regards,
    Blanca
    Community Team
     

    • jraffel's avatar
      jraffel
      Aspirant
      Nov 26, 2020

      Hi Blanca,

       

      i have reseted the Device to Factory Defaults multiple times now. Still it drops the connection frequently. 

      I use telekom.de SIM Card but used it in different mobile networks telekom 4G+, MEO.pt 4G+ and telekom.nl 5G.

      Firmware is NTGX55_10.25.05.00 

      Interesting to note is that the date is a month wrong e.g. 26.Dec.2020 instead 26.Nov2020.

       

      Jörn

      • Blanca_O's avatar
        Blanca_O
        NETGEAR Employee Retired
        Nov 26, 2020

        Hi jraffel

         

        Thank you for responding. To calrify, when you say "WiFi drops", do you mean that you can no longer see or detect the WiFi network? Or your wireless device is connected but no Internet access? Or the wireless device gets disconnected from the WiFi network?

         

        There is no setting on the router interface to change the Date and time. This is set by the carrier. It is indeed strange that the date it display is wrong. Do you have another SIM card that you can try and compare the connection and the date/time? 

         

        Regards,
        Blanca
        Community Team