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Forum Discussion

Moinois's avatar
Moinois
Aspirant
Nov 08, 2021

MR5200 Nighthawk M5 not booting up

I have a MR5200 Nighthawk M5 that will not reboot. It shows the Netgear logo on startup that transform to a 5G logo once and then nothing happens. I was hoping for a factory reset solution that did...
Troubleshooting
JohnPeng's avatar
JohnPeng
NETGEAR Expert
Nov 22, 2021

Could you please advise your M5's SKU is MR5200-100EUS?

 

We would like to investigate more on the issue you reported. Seems the M5 can't read the content on the new SIM card properly. Can you help to capture some logs with the new SIM card?

 

Thanks

 

Moinois's avatar
Moinois
Aspirant
Nov 24, 2021
That is correct, it is MR5200-100EUS. I can capture logs if you can instruct me how. I haven’t got the new SIM yet that I ordered, but I can give you lots from one card that works and one that won’t.
  • JohnPeng's avatar
    JohnPeng
    NETGEAR Expert
    Nov 24, 2021

    Thanks for the confirmation. I will provide the instructions soon. Could you please confirm your country?

     

     

    • Moinois's avatar
      Moinois
      Aspirant
      Nov 24, 2021
      I’m currently in Spain where I bought the device.
      • mcuadrado's avatar
        mcuadrado
        Guide
        Nov 25, 2021

        Hi , I work with John , but Im based in Madrid, could be possible to get the SIM card that it causing the issue you are seeing . Could you please send me a private message with your address so we can collect ?

         

        Thanks