MR5200 no longer works with T-Mobile

Question

Hello,&nbsp;Starting in September, mr5200 no longer works with T-Mobile..&nbsp; I can connect to their tower with excellent signal strength, however. all clients connect but with no internet.&nbsp; I have tried multiple sim cards including prepaid T-Mobile, with same problem.&nbsp; Purchased support contract from Netgear and they say hardware is ok, must be T-Mobile.&nbsp; After 3 months of tmo support, they tell me something on their network must have changed that is preventing the mr5200 from working, but cant tell me what that might be.&nbsp; Tell me i have exhausted all the support options at T-Mobile.&nbsp; Has anyione else experienced this?&nbsp; Any ideas on how to proceed?&nbsp; I did purchase an ATT prepaid sim and it did work.&nbsp; So, thinking hardware is ok.&nbsp;&nbsp;

steve321 · Answer

It seems like you've thoroughly explored troubleshooting with T-Mobile and Netgear. Since the device works with an AT&T prepaid SIM, it suggests the hardware is functional.

Consider reaching out to T-Mobile again, providing this information, and inquire about any specific network changes affecting the MR5200.

Tedro · Answer

Thanks for the reply. I did contact tmobile support and netgear support when the att sim card worked. TMo said I exhausted their support offerings and all I could do was open another ticket, which I did. Same conclusion - no help. I asked netgear if they had any reports similar to my experience and they said, no. I am sure someone at tmobile knows what's going on, I just don't know of a way to contact them.

Any suggestions on how to escalate at tmobile? Any help would be greatly appreciated.

Thank you.

Tedro · Answer

I think t-mobile no longer supports the bands the MR5200 needs to operate. I purchased a MR6550 and it works with my tmobile account. Does this sound plausible? I would have thought netgear support would have received numerous calls if this is the case. I wish I could have found someone that could definitively state what changed and when.&nbsp;&nbsp;

cnhedrick · Answer

I have the exact same problem with my mr5200.&nbsp; what I have noticed is that if I force it to 4g only it works fine.&nbsp; When it connects on 5g - the devices says its connected with full signal but nothing gets internet access.&nbsp; &nbsp; I also got a m6 (mr6150) and with the same tmobile sim - it works fine.&nbsp; &nbsp; The M6s do 5g SA and NSA, the mr5200 will only (currently) do 5gNSA.&nbsp; I suspect this has something to do with the problem.&nbsp; &nbsp;Please fix this&nbsp;

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MR5200 no longer works with T-Mobile

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