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Forum Discussion

mikevamp's avatar
mikevamp
Aspirant
Jul 03, 2022

MR6500 randomly disconnects devices

I have a new MR6500 on the AT&T network and have been having WIFI connectivity issues. (my devices connecting to the hotspot)

 

Devices keep randomly disconnecting from the hotspot. I have to reboot the hotspot for the device to successfully reconnect. Incredibly annoying. This happens at least once per day. 

 

I first was using balanced power mode with the battery installed and figured that may be the issue. I removed the battery to use AC power mode but it still happens. 

 

Any ideas? 

 

 

 

 

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 05, 2022

    Hi mikevamp

     

    Welcome to NETGEAR Community!

     

    May we please know the device SKU (e.g. MR6500-1A1NAS)? This can be checked on the box of the product or on the barcode label.
    What is the firmware version? 

    Have you tried factory resetting the device? 
    How many devices usually connect to the network?

     

    Regards,
    Blanca
    Community Team

    • mikevamp's avatar
      mikevamp
      Aspirant
      Jul 12, 2022

      May we please know the device SKU: It is a MR6500 and the SKU on the box says 6238D. 
      What is the firmware version? NTGX65_10.01.31.01

      Have you tried factory resetting the device? Yes
      How many devices usually connect to the network? 6

       

      Woke up yet again with everything disconnected except for 1 laptop. 

       

      This thing has been trash since day 1. 

       

       

      • mikevamp's avatar
        mikevamp
        Aspirant
        Jul 12, 2022

        FYI I rebooted the mobile router from the web interface and all of the devices reconnected automatically.